Friday, May 18, 2007

Tested: Customer service makes better business

A recent report in the Journal of Marketing has concluded that companies with consistently high customer service and satisfaction ratings outperform their competitors on the stock market.

Nice

Tuesday, May 15, 2007

Freebie: 19 page marketing ideas report


We've just published a new 19 page marketing ideas report designed specifically for small businesses.

Crammed with 52 marketing ideas (i.e. one for each week of the year if you're so inclined) you can download it here when you grab our newsletter.

And it's already picking up the odd review - here

P.S. If you just want the report feel free to send me an email to justgivemethereportmark@freeformmedia.co.uk

Sunday, May 06, 2007

Me and the Chamber

I've toyed about with the Chamber of Commerce thing for a few years now. I was a member, let it lapse, went to a few free events ....

I'm a huge fan of networking and see it as a marketing fundamental but had always looked at our local Chamber as a bit staid and much more about big business than small.

Anyway, about 3 weeks ago I made a concious decision to actively 'rejoin' the Chamber, but this time with a plan. Here's what's happened since then:

1. Went to one event: contact the CoC office ahead to see who would be there and made a 'hit list' of people to meet and speak to. Decided not to go alone but double my efforts by bringing a new member of staff along for the ride. Result: We're pitching for a new client on Tuesday who owns multiple businesses and wants a complete revamp of their marketing. Also met the business development manager from a local paper - meeting in the week to discuss several features, a possible column and a number of reader offers and competitions on behalf of clients.

2. Noticed that a number of members had been profiled in the local paper. I decided to ask around and found out that the CoC had organised these profiles. Result: Our half page profile runs on Tuesday, at no cost to us

3. Arranged to meet with CoC key staff to introduce myself properly: a 15 minute meeting lead to proposed co-hosted marketing workshops and a monthly business drop in day. Meeting within the next few weeks to finalise the details.

It's often not the marketing idea itself (networking through the CoC) but the implementation (being more proactive and working to a plan) that gets results. I just wish I'd done this a few years ago.